Collections Specialist

South Bend, Indiana
Administrative
10-10-2018
South Bend, IN
Depends on Experience 
Full Time
First Shift

Join our winning team and enjoy work/life balance!

Rapidly growing Golden Malted® is hiring experienced full-time Collections Specialists for our South Bend facility.  Shift is Monday through Friday, 8:00 am to 5:00 pm. 

Great benefits include PTO, medical, dental, life and 401k plan.

We are the largest supplier of waffle mix in the United States for the best hotels, universities, restaurants and theme parks. Golden Malted® Waffles are also enjoyed throughout the world. Our waffles are distributed to several countries including Australia, Canada, England, Germany, Greece, New Zealand, South Africa and Sweden.

Responsibilities:

  • The Collections Specialist is responsible for initiating calls to negligent customers to collect payments and settle accounts 
  • Answering in-bound phone calls, making out-bound calls- leaving a positive impression
  • Demonstrates initiative in superior customer care through research and responsiveness
  • Follow up on Closed Accounts including billing and retrieval of any missing equipment
  • Provide copies of invoices and statements
  • Process online payments and maintain/update auto pay system
  • Research and document data related to collections efforts
  • Serve as back up in the Customer Service Queue as needed

Required Experience/Education:

  • High School Diploma/GED or equivalent
  • Minimum of 2 years in corporate collection, AR or banking experience helpful
  • Excellent Microsoft Word, Excel and Outlook skills plus Adobe editing knowledge
  • Familiarity with Customer Relationship Management (CRM) software
  • Knowledge and experience in Microsoft Dynamics: Great Plains software preferred

Required Skills:

  • Ability to communicate clearly, be detail oriented and have a high degree of self-motivation
  • Must be able to work at a fast pace to include data entry at an advanced level
  • Ability to display confidence and use common sense in making instant decisions
  • Ability to communicate with others under stressful conditions and remain calm under pressure
  • Familiar with standard customer service and accounting concepts, practices, and procedures
  • History of dealing with difficult collection circumstances
  • Skill set to include the ability to prioritize and multitask
  • Possess a pleasant phone voice and excellent listening skills
  • Positive Attitude
  • Excellent Attendance
  • Professional Appearance
  • Ability to pass pre-employment drug screen

Golden Malted® will continue to recruit the best talent and provide an environment in which our employees can succeed.