Customer Service Representatives

South Bend, Indiana
Customer Service
South Bend, IN
15.00  Hourly
12.00  Hourly
Full Time
First Shift

Join our winning team and enjoy work/life balance!

Rapidly growing Golden Malted® is hiring experienced full-time Customer Service Representative at our South Bend facility.  Current available shift is Monday through Friday, 8:30 am to 5:00 pm.  Our call center operates from 7:00 am to 8:00 pm, Monday through Friday. 

Great benefits include medical, dental, life, paid time off and 401k plan.

We are the largest supplier of waffle mix in the United States for the best hotels, universities, restaurants and theme parks.   Golden Malted® Waffles are also enjoyed throughout the world. Our waffles are distributed to several countries including Australia, Canada, England, Germany, Greece, New Zealand, South Africa and Sweden.

Customer Service Representative receives the Company’s incoming calls primarily from customers and sales representatives to assist with orders, service, shipping, accounting, cross selling, and general product information questions. Call information is documented in a Microsoft Customer Relationship Management (CRM) system and followed up on to ensure all issues are resolved to the customer’s satisfaction.

As a Customer Service Representative, you must be goal driven, extremely organized, able to multi-task, very detail oriented and possess a pleasant phone voice.

Required Experience/Education:

  • High School Diploma/GED or equivalent
  • Minimum of 3 years customer service experience
  • Advanced Microsoft Office knowledge
  • Microsoft CRM, shipping, collections, inside sales, and previous call center experience a plus

Ability to pass a pre-employment drug screen required.

Golden Malted® offers a complete suite of products with our waffle program including customer-friendly batter and syrup dispensers, syrups, fruit toppings, and a variety of waffle and pancake mixes. Our waffles are distributed in over 40 countries throughout the world. Golden Malted is on the cutting edge of technology having recently launched a proprietary sales force automation application and a new online portal designed for customers to easily manage their accounts and make purchases. 

Golden Malted® will continue to recruit the best talent and provide an environment in which our employees can succeed.