Customer Service & Collections Specialist

Glen Mills, Pennsylvania
Glen Mills, PA
17.00  Hourly
14.50  Hourly
Full Time
First Shift

Join our winning team and enjoy work/life balance!

Rapidly growing Golden Malted® is hiring an experienced Customer Service & Collections Representative at our state of the art Glen Mills, PA facility. This is a full-time non-exempt position.  Monday through Friday, 8:00 am to 5:00 pm. 

Great benefits include PTO, medical, dental, life and 401k plan.

We are the largest supplier of waffle mix in the United States for the best hotels, universities, restaurants and theme parks. Golden Malted® Waffles are also enjoyed throughout the world. Our waffles are distributed to several countries including Australia, Canada, England, Germany, Greece, New Zealand, South Africa and Sweden.

The Customer Service and Collections Representative is responsible for coordinating resolution of past due accounts by arranging for payment.

Additional responsibilities:

  • Make outbound calls to resolve past due invoices
  • Receive incoming calls from customers with questions regarding their account balance
  • Reconcile customer accounts
  • Provide copies of invoices and statements
  • Process online payments
  • Research and document data related to collections efforts
  • Prepare management reports
  • Other duties as assigned

Required Experience/Education:

  • High School Diploma/GED or equivalent
  • Experience in Microsoft Excel 
  • Knowledge and experience in Microsoft Dynamics: Great Plains software a plus

Required Skills:

  • Familiar with standard customer service and accounting concepts, practices, and procedures
  • Excellent verbal and written communication skills
  • Detail oriented

Ability to pass a pre-employment drug screen and background check required.

Golden Malted® is the world’s largest supplier of waffle mix and irons. We offer a complete suite of products with our waffle program including customer-friendly batter and syrup dispensers, syrups, fruit toppings, and a variety of waffle and pancake mixes. Our waffles are distributed in over 40 countries throughout the world. Golden Malted is on the cutting edge of technology having recently launched a proprietary sales force automation application and a new online portal designed for customers to easily manage their accounts and make purchases.  

Golden Malted® will continue to recruit the best talent and provide an environment in which our employees can succeed.